Terms of Service

Last updated: April 18, 2026

Overview

These Terms of Service apply to all visitors, customers, account holders, and other users of the Mammut online store. Throughout these terms, “we,” “us,” and “our” refer to Mammut.

Please read these terms carefully before using our website. If you do not agree with these terms, you should not use the website or place an order.

Acceptance of Terms

By accessing the Mammut website, adding items to your cart, submitting an order, creating an account, or contacting customer support, you confirm that you have read, understood, and agreed to these Terms of Service.

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website or make a purchase.

Online Store Terms

You agree to use the Mammut website only for lawful shopping, browsing, and account-related purposes. You may not use the website in a way that harms the store, interferes with other customers, or violates applicable rules.

• You may not use our products or services for illegal or unauthorized purposes.
• You may not attempt to disrupt, damage, or gain unauthorized access to the website.
• You may not submit false, misleading, or incomplete information when placing an order.

Product Information

Mammut makes reasonable efforts to present product names, descriptions, images, colors, sizes, prices, and availability accurately. However, product information may contain errors, may change without notice, or may appear differently depending on your device screen or browser settings.

Product descriptions are provided for general shopping guidance. Customers should review product details, size information, materials, and care instructions before placing an order.

Pricing and Availability

Prices, promotions, product availability, and product selection may change at any time without notice. Mammut may correct pricing errors, update product details, limit quantities, or discontinue products when necessary.

Adding an item to your cart does not reserve inventory or guarantee final pricing. An order is not confirmed until it has been accepted and processed by Mammut.

Orders and Payment

When you place an order with Mammut, you agree to provide accurate billing, shipping, contact, and payment information. Orders may be reviewed before acceptance.

We may refuse, cancel, or limit an order if information appears inaccurate, payment cannot be verified, inventory is unavailable, or the order appears to violate these Terms of Service.

Payments are processed through the payment options available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Shipping Policy Reference

Mammut offers Free Worldwide Shipping as described in our shipping policy. Shipping times, tracking updates, destination availability, and customs-related handling are explained in the applicable shipping policy page.

Shipping information provided at checkout must be complete and accurate. Mammut is not responsible for delays caused by incorrect or incomplete shipping details submitted by the customer.

Returns and Exchanges Reference

Mammut offers 30 Days Free Returns on eligible items as described in our return policy. Return eligibility, item condition requirements, refund processing, and exchange instructions are explained in the applicable return policy page.

Customers must follow the return instructions provided by Mammut customer service before sending any item back. Returns sent without contacting customer service first may not be accepted.

Account Information

If you create an account with Mammut, you are responsible for keeping your account login details secure and for all activity that occurs under your account.

You agree to provide accurate and current account information. Mammut may suspend or restrict account access if we believe the account has been misused, compromised, or used in violation of these Terms of Service.

Prohibited Uses

You may not use the Mammut website, services, or content for any prohibited purpose, including but not limited to:

• Violating any applicable law or regulation.
• Submitting false, fraudulent, or misleading information.
• Interfering with website security, performance, or functionality.
• Uploading or transmitting viruses, malware, or harmful code.
• Collecting customer information without permission.
• Copying, scraping, reproducing, or misusing website content without authorization.
• Using the website for spam, abuse, harassment, or other harmful activity.

Intellectual Property

All content on the Mammut website, including text, graphics, images, logos, page layouts, icons, product presentation, and other materials, is owned by or licensed to Mammut and is protected by applicable intellectual property rules.

You may use the website for personal shopping and informational purposes only. You may not copy, reproduce, modify, distribute, or commercially exploit website content without permission.

Third-Party Links

The Mammut website may include links to third-party websites or services. These links are provided for convenience only. Mammut does not control third-party websites and is not responsible for their content, privacy practices, terms, or services.

Accessing third-party websites is at your own discretion. You should review their policies before using those websites or providing personal information.

Disclaimer

The Mammut website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

While we work to keep product and policy information current, Mammut does not guarantee that all information on the website will always be complete, accurate, or up to date.

Limitation of Liability

To the fullest extent permitted by applicable rules, Mammut will not be liable for indirect, incidental, special, or consequential damages related to your use of the website, inability to use the website, purchase of products, or reliance on website information.

This limitation does not exclude any rights that cannot be limited under applicable consumer protection rules.

Changes to These Terms

Mammut may update these Terms of Service from time to time. When changes are made, the “Last updated” date near the top of this page will be revised.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.

Contact Information

If you have questions about these Terms of Service, your order, shipping, returns, or account support, please contact Mammut customer service at [email protected].