Mammut Return Policy
At Mammut, we want you to be completely satisfied with your purchase. We offer 30 Days Free Returns on eligible items.
Return Eligibility
Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Certain items may not be eligible for returns, including final sale or clearance products.
How to Start a Return
Before sending any items back, you must contact our customer service team to receive the correct return instructions and return details. Please email us at [email protected]. Returns sent without prior contact may not be accepted.
Return Shipping
Customers are responsible for return shipping unless the item was received damaged or incorrect. Detailed instructions will be provided by our support team upon request.
Refunds
Refunds are processed within 3–15 days after the returned item is received and inspected. Refunds will be issued to the original payment method.
Exchanges
If you wish to exchange an item, please contact customer service for guidance. We can provide instructions to facilitate exchanges for a different size or product.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact our team immediately at [email protected] to arrange a replacement or return.
Contact for Returns
Please contact our customer service team at [email protected] to receive the correct return instructions and details. Returns sent without contacting us first may not be accepted.
Privacy and Security
All personal information provided during the return process will be handled securely and used solely to process your return or exchange.
Thank you for shopping with Mammut. We are here to ensure your return process is smooth and straightforward.
