Shipping Policy
Thank you for shopping with Mammut. This Shipping Policy explains how orders are processed, shipped, tracked, and supported after purchase.
Mammut offers Free Worldwide Shipping on all eligible orders. Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Orders are processed within 1–3 days after your order is placed.
Estimated delivery time is 2–5 days after shipment.
Tracking information is usually updated within 1–3 days after shipment.
Shipping Destinations
Mammut provides Free Worldwide Shipping to supported delivery destinations. Delivery availability may depend on the shipping address entered at checkout and any destination restrictions that apply to the order.
Shipping Rates
Shipping is free worldwide. You will not be charged separately for standard shipping at checkout.
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Order Processing Time
Orders are typically processed within 1–3 days. Processing time includes order review, item preparation, and shipment arrangement.
Processing may take longer during high-volume periods, product launches, holidays, or if additional order verification is required.
Estimated Delivery Time
Estimated delivery time is 2–5 days after your order has shipped. Delivery times are estimates and may vary depending on destination, local delivery conditions, weather, customs handling, or other carrier-related delays.
Tracking Information
Once your order ships, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear in the carrier system.
If your tracking number does not update immediately, please allow time for the shipment record to refresh.
Incorrect or Incomplete Shipping Address
Please review your shipping address carefully before completing your order. Mammut is not responsible for delays caused by incorrect, incomplete, or undeliverable addresses provided at checkout.
If you notice an address error after placing an order, contact us as soon as possible at [email protected]. We will do our best to assist, but address changes cannot be guaranteed after an order has been processed or shipped.
Customs, Duties, and Import Taxes
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
You should not need to pay additional customs or import fees for your order. If you receive a customs or tax-related payment request connected to your Mammut order, please contact us before making payment.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact our customer service team so we can review the issue and provide next steps.
- For delayed packages, include your order number and tracking number if available.
- For lost packages, contact us after checking the tracking details and delivery address.
- For damaged packages, include clear photos of the package, product, and shipping label when possible.
Contact Us
For shipping questions, tracking help, address concerns, or package issues, please contact Mammut customer service at [email protected].
Need help with your shipment?
Please include your order number, shipping address, tracking number if available, and a short description of the issue so our team can assist you more efficiently.
